I am a professional freelance trainer delivering a range of courses from admin staff up to senior management, including management/leadership skills, continuous improvement, customer service in a contact centre environment, HR for line managers (including Bullying and Harassment, Attendance Management, coping with change), wellbeing and resilience . I am a practical and inspiring trainer who creates an atmosphere which is conducive to learning. I bring the subject alive which enables all delegates to relate and apply the learning in their real world environment, making a real and measurable difference to their effectiveness and the outcomes they achieve. This has provided me with excellent feedback results from customers and delegates. I enjoy delivering client’s products single-handed or co-delivering with other trainers.